Order can only be cancelled within 1 hour of order placement in writing by email to email@example.com. We can only offer a full refund provided no design work has been carried out. We do not refund orders once the initial design proof has been submitted to the customer.
It is the customer's responsibility to check the entire design & text copy content within the proof provided, therefore we advise that you double check all names, verses, dates, messages and any other text. You will be required to send a written confirmation via email of your acceptance if you wish to proceed with the final design proof before going to print. Once cards are printed any further changes at your request will be chargeable at the full rate advertised on the site.
It is your responsibility to provide a high resolution photograph, it is recommended at 300 dpi or above therefore no refunds will be offered if the photographs provided by the customer are low resolution and result in poor print quality.
If your cards arrive incorrect due to our printing errors/materials a free reprint will be offered. Refunds will be given at our discretion.